WhatsApp ordering assistant for restaurants in Amman: an answer for every order in a city that never sleeps

In Amman, an order can come from anywhere at any hour: someone in an office in Shmeisani who wants lunch before a meeting, a family in Khalda ordering a late dinner, a student in Jubeiha asking «do you deliver to us?». The city is big, competition is strong, and a customer who gets no quick answer has dozens of other restaurants in the same app.

In Amman, the first reply wins the order

At peak time the messages come one after another: «what do you have?», «how much is delivery?», «do you deliver to Sweifieh?». The person on the phone is often the same person at the till. While a message waits, the customer may order somewhere else, and that loss never shows in any report, because an order that never happened is recorded nowhere.

What the assistant does for your restaurant

• Answers within seconds, in the Jordanian dialect. And in English or Arabizi when the customer writes that way. It understands voice notes and replies by voice or text.
• Takes orders from your own menu. Only the items and prices you set; it never invents an item or a price. Mark an item «sold out today» and it stops offering it until the next morning.
• Knows your branches and their areas. The customer shares a location or a Google Maps link; the assistant picks the nearest branch that delivers there and prices the fee from the real distance and that branch's rates.
• Shows the summary before saving. Each item with its price, delivery, the total and payment, and the order is saved only after the customer agrees. The total is calculated by the system, not by the AI.
• Knows when to hand over. Complaints, payment problems and special requests go to a person from your restaurant, on the number you choose.
• Everything in one place. Orders and conversations from every branch reach one dashboard with a notification on your phone, and the customer gets a message at every change in the order's status.

Several branches? One price per restaurant

Many restaurants in Amman have more than one branch. Our price is for the whole restaurant, however many branches it has, and the branches share the plan's conversations. Opening a new branch costs you nothing extra; only a much bigger volume needs a bigger plan.

Official, and on your own number

Al Nakheel is a Meta Tech Provider on the official WhatsApp Business Platform. The connection runs from your restaurant's own Meta account, and you can keep using the WhatsApp Business app on the same number and reply yourself whenever you like. No one can guarantee Meta's decisions, but we follow its policies: we only send a reply to a customer who wrote to you in the last 24 hours, or an approved template; we check the account's status regularly; and we stop sending at once if any restriction appears.

Prices in dinars

A conversation is one customer in 24 hours, however many messages. Setup is 25 JOD once: we enter your menu and connect the channels. For the first 10 restaurants on a paid plan, setup is free and the price is fixed for 12 months.

How to start from Amman

• Message us on WhatsApp or sign up on the site.
• Send us your menu (a photo or a file), opening hours, branches and delivery areas, and we enter them.
• Before it answers any customer, we run a full test on your menu: a complete order, a sold-out item, a complaint, a closed restaurant, a customer writing in English.
• A one-week live trial with your real customers, then you decide.

Common questions

I have several branches in Amman. Do I pay per branch?

How is delivery priced in a big city like Amman?

How much does it cost?

The company is in Irbid. How do you set up a restaurant in Amman?

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